买家收到货后，发现破损了，这个时候应该怎么处理呢？其实物流损坏的，物流是会赔给用户的，索赔过程如下：
- 让用户发起交易纠纷，提交真实的破损照片，在原因里面写清楚货物破损。
- 平台收到交易纠纷后，平台会介入，并且确认是物流原因，会提供平台处理方案，平台的方案是退全款给用户。
- 卖家接受平台的处理方案。
怎么样降低速卖通物流破损比？
物流损失是难免的，我最近特意看了一个视频，空运货物打板全过程视频 ，就是在最小的空间里面，放最多的货物，如果你用的不是箱子，或者箱子承受的压力不行，肯定在运输过程种被损坏，我们经验迭代，通过如下方式降低了货物的损坏比例。
- 尽可能的用纸箱打包，纸箱的体积要适合货物的大小，定制纸箱非常方便。
- 纸箱中放入填充物，比如空气填充袋或者气泡膜。
- 贴上易碎标签（不一定有用）。
其实怎么样打包也是一种竞争力，打包打的好，破损比低，选择合适的纸箱，减少重量，直接的收益就是降物流成本。
出现破损纠纷怎么样安慰客户？
如果你自己等了半个月收到一个包裹，打开一看，坏了，你肯定会说出那几句文明用语，肯定最想给的是差评，其实这个时候去安慰一下用户，这此差评就可能避免，我是这样做的。
- 诚恳的道歉，告诉会全额退款给他。
- 给优惠券。
安慰客户的英文模板
如果是物流破损，我一般会用英文这样安慰客户。
We are deeply sorry to hear about the damage caused to your purchased item(s) during transportation. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused.
Please be assured that we take this matter seriously. Upon investigating further, we have found that the issue occurred due to our logistics partner. To make amends, we will fully refund the amount you paid for the damaged item(s). The refund should be processed by the platform and returned to you within approximately two weeks.
We recognize the importance of ensuring the safe delivery of our products. In the future, we will take extra precautions when packaging your orders by using more robust solutions to prevent any such incidents from happening again.
If you still need the product(s), please feel free to place another order, and we will strengthen the packaging to protect against any possible damages caused by our logistics partner.
Once again, we apologize for the unfortunate experience and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.
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